Return policy

At Vireo living, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we’re here to help!

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• A receipt or proof of purchase is required.

Note: Some items such as perishable goods, personal care items, or customized products may not be eligible for return. Please contact us for specific item eligibility.

Return Process

To start a return:

1. Email us at [your email] with your order number and reason for the return.
2. We will provide return instructions and a return shipping address.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Late or missing refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company or bank — it may take some time before your refund is officially posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at vireomarket@gmail.com.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Shipping costs are non-refundable.

If you have any questions, feel free to contact our customer service at vireomarket@gmail.com.